Record Msg

The Record Msg command was designed for a number of purposes:

1. To provide a simple 'leave your message after the tone' single level script, mimicing an answermachine.

2. To provide the option for callers to leave a message, listen to the recorded message and re-record (if necessary).

3. To provide personal mailboxes for individual users. For instance, Mike could have a box, Chris and Stuart - callers are directed to the correct box and the recorded greeting is saved to the individual users box. This option would normally be found within an advanced tree script.

The Record Msg Process

Assuming that the 'Record Msg' command is being used within a single entry script, the procedure could work as follows:

1. Caller is greeted by Record Msg greeting message. The default message is 'RecordMsg' which plays "Hello...we are currently unavailable. Please call again soon or leave a message after the tone".
   • Caller chooses to leave a message or simply hangs up. If they hung up the line, STFax would acknowledge this and also hang up.

2. Assuming the caller leaves a message. They would start recording their message and either hang up or press # for further options. Note that if you wanted to inform a caller that they are able to press # for additional options, you could select the default greeting Greeting5 which states "Hello...we are currently unavailable. Please call again soon or leave a message after the tone, pressing the hash key for further options".
   • If the caller records their greeting and it exceeds the timelimit set within the account that the message is being recorded into, STFax will warn the caller. The system message used for this is 'Timeout', which states "You have exceeded the time limit for recording".

     If the caller does exceed the time limit, STFax will scrap the recorded greeting and ask the user to re-record.

3. If the caller selects #, for additional options, STFax will play the default 'AfterRecMenu' message. This plays "Your message has been recorded. Press 1 to replay your message, press 2 to re-record your message or simply hangup.".

   The caller is able to replay the message and re-record. If they re-record their greeting, the 'AfterRecMenu' will be played everytime, after each re-recording of their greeting.

4. When the caller is happy with their greeting, they simply hang up. STFax will save the message to the 'incoming' folder, or a specified folder within the RecordMsg preferences.

Understanding the RecordMsg preferences

• Play message:  - select the greeting you want to play with this command. The bulb will show a list of available STFax greetings for quick selection.

  The default message this script is "Hello...we are currently unavailable, please call again soon or leave a message after the tone".

• Voice box:  - you can specify the voice box where the recorded message will be saved. You could have an advanced script that allows a caller to leave a message for a particular department. In this case, you might want the recorded greeting to be left in the voice box of 'sales'.

• Skip with touchtone  -

• Use personalised greeting  - you can assign different greetings per user in the phonebook. If you set the 'Use personalised greeting', then the greeting you have assigned to this Caller ID will be played instead of the message you have selected for 'Play message', within this window.

• After record menu  - this option will allow the user to examine their recorded greeting: play it back or re-record. The AfterRecMenu greeting will be used.

• Timeout  - timeout for the 'after record menu'.

• Hang up  - if set, STFax will force an hangup after processing this command.